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At Fajas Espinela, we are committed to the highest standards of quality in design, materials, and finishing. However, if you experience any issue with your garment, we invite you to review our official warranty policy:
📌 General Conditions
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The warranty applies only to purchases made directly with Fajas Espinela.
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If you purchased the product from an authorized retailer or distributor, you must manage the warranty directly with that seller.
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One of the following documents is required:
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Purchase invoice
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Proof of sale showing a commercial link with our company
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📝 Requirements to Request a Warranty
To evaluate and activate the warranty, the customer must send the following information along with the product:
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Full name of the purchaser
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National ID number
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Email address
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Residential address
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Phone number
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Detailed description of the defect found
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Proof of purchase (invoice or receipt)
🧼 Product Conditions to Apply for Warranty
The garment must meet the following conditions:
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Be completely clean and unused
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Have the original tags attached
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Be free of stains from makeup, creams, perfumes, or other products
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Not be ironed, altered, or manipulated
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Not be damp or wet
If these conditions are not met, the item will be returned to the customer and the warranty will not be processed.
🔍 Validation Process
The item must be shipped to our main office:
Calle 41 # 8-45, Santiago de Cali – Valle del Cauca, Colombia.
Once received, it will enter our Quality Control Department for evaluation.
If it is verified that the issue is due to a manufacturing defect, the warranty will be approved and processed according to the type of failure.
🧵 Defects Covered by Warranty
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Defective stitching
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Faulty clasps or zippers
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Manufacturing or finishing errors
⚠️ Exclusions
The warranty does not apply in the following cases:
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Damage caused by misuse of the product
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Incorrect washing or ironing (according to label instructions)
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Improper use or alterations of the original design
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Natural wear from use
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Products purchased from distributors that are not processed through them
For more details, feel free to contact our Customer Service team.
📞 Customer Support
Do you have questions or need to start a return or exchange process?
📧 Email: fajasespinela@gmail.com
📱 WhatsApp: +57 318 650 7168
🌐 Website: www.fajasespinela.com