🛡️ Warranty Policy – Fajas Espinela

At Fajas Espinela, we offer a variety of payment methods tailored to your needs, ensuring a fast, secure, and reliable shopping experience both in-store and online.

🏬 In-Person Purchases at Our Factory Store
Visit us directly at our main location:

📍 Calle 41 # 8-45, Santiago de Cali – Valle del Cauca, Colombia

• We accept cash payments.

• You can also apply for in-store credit purchase directly at the point of sale.

🛍️ Credit Purchases
We offer the option to purchase products on credit. This payment method can be requested through any of our official channels:

• WhatsApp

• Email

• Social Media

• Online Store (e-commerce)

Note: Credit approval is subject to internal validation and company policies.

📦 Cash on Delivery (COD)
We offer COD service in Cali and nationwide. Please take note of the following conditions:

For deliveries in Cali:

• Orders are delivered by authorized couriers.

• Payment is made in cash upon delivery.

• The following information is required:

  • Full name

  • ID number

  • Exact delivery address

  • Phone number

  • Email address

For national deliveries:

• Managed by authorized shipping companies.

• The courier service will handle both collection and delivery of the order.

🌐 Online Purchases
Our virtual store allows you to shop quickly and securely using:

• Bank transfers

• PSE payments (local online payments)

• Debit or credit cards

• Authorized e-commerce payment platforms

📌 Important:
All payments must be made through our authorized channels.
Avoid transferring money to unverified accounts.
If you have any doubts, please verify payment details with our customer service team.

🌍 International Purchases & Distributor Payments

At Fajas Espinela, we provide safe and reliable options for international customers and authorized distributors. Here's how to correctly complete your payments:

✈️ International Purchases
All international purchases are managed exclusively through our authorized electronic payment platforms:

• PayU

• EPAICO

Before making any payment, a personalized quote will be generated, which includes:

• Total cost of the garment(s)

• International shipping fee

• Electronic payment service fee:

  • 3.5% or 4%, depending on the selected provider

The full quoted amount must be paid in order to proceed with shipping.

🤝 Distributor Payments
If you are an authorized distributor, you can pay via bank transfer to our official accounts:

• Bancolombia – Checking Account
  📌 060-000044-15

• BBVA Colombia – Checking Account
  📌 0013 0858 0001 0000 5234

• Nequi (Colombia Only)
  📱 315 700 7741

After making your payment, send the receipt and your full contact information via WhatsApp or our institutional email to speed up verification and shipment.

📌 Recommendations

• Avoid sending payments to unofficial accounts.

• Always confirm with an advisor that you're using the correct channels.

• Keep your payment receipt and quote until you receive your order.

Fajas Espinela – Exporting quality, shaping trust